GBC is Ranked #1!!!

Towanna Johnson | Director of Customer Experience | Customer Education

Customer service is imperative to the success of any business, and at Georgia Banking Company (GBC), it is one of our core values. We are excited to share that GBC is ranked #1 for customers' willingness to recommend us to others as determined by independent market research firm CSP. This recognition is not accidental; it is the result of hard work, innovative strategies, and a strong focus on customer-centric values. Strong customer advocacy and loyalty are crucial indicators of business performance and growth potential.

GBC Service Standards

Exceptional service begins with us, which is why we have invested in developing and implementing the GBC Service Standards. These standards guide every interaction, ensuring consistency, reliability, and excellence in customer service.

Make It Happen!

We appreciate the dedication and enthusiasm of our team members, who always go the extra mile to create exceptional customer experiences. Our internal recognition program, Make It Happen!, highlights individuals who embody our values and consistently deliver outstanding service. By acknowledging their efforts, we cultivate a culture of service excellence and motivate others to do the same.

Customer Commitment

We understand that actions speak louder than words. Therefore, we have created a Customer Commitment statement—a solemn promise that holds us accountable to our customers. This statement constantly reminds us of our pledge to prioritize customer satisfaction and aim for excellence in every interaction.

Digital Product Education

In today's digital age, embracing technology is essential. That is why we have increased efforts to educate our team about our suite of digital products, including online and mobile banking. By providing our staff with the knowledge and skills to use these platforms effectively, we improve our clients' overall customer experience and simplify banking processes.

Earning #1 is not just a badge of honor; it is proof of our unwavering dedication to ensuring an exceptional customer experience. It reflects the client's trust and confidence in us every day.

As we celebrate this achievement, we remain determined in our commitment to set the bar even higher, creating new standards of excellence and surpassing the expectations of our valued customers. GBC's journey toward excellence never stops, and we invite you to join us as we continue to innovate, inspire, and positively impact the lives of our customers and the communities we serve.

*GBC is ranked #1 for customers' willingness to recommend us to others as determined by independent market research firm CSP for banks with assets of $1 - $5 billion.


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